Principle
#4:
Case management and care must be balanced with empathic detachment, expectation, contracting, consequences, and contingent learning for each client, and in each service setting. (Focus on meeting client need for external support services).
Strategy 1:
| Action A Define specific case management activities |
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| Action B Revise staff job descriptions to include defined activities |
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| Action C Monitor provision of case management services through annual Planning and Performance Reviews (PPR) and customer satisfaction surveys |
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Action D Explore implications of case management services on Medicaid reimbursement |
Strategy 2:
Support expanded relationships with external entities, including Federal Qualified Health Clinics and primary healthcare providers, Department of Social Services, Education, Justice System, Faith-based groups, Housing Authorities, Law Enforcement, Private and Public Hospitals for purposes of linkage and referrals to support and sustain resilience and recovery.
| Action A Utilize the following state level activities to achieve buy-in, support linkages, and provide education and clinical information to consumers, agencies, family members, and other stakeholder groups: |
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1. | Leadership Summit | |
| 2. | Educational Conference | ||
| 3. | Social marketing campaign | ||
| 4. | Client Advisory Board | ||
| Action B Support the utilization of the following activities through local systems of care: |
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1. | Annual focus groups | |
| 2. | Community networking groups | ||
| 3. | Integrated service trainings | ||
